These Terms of Service are the agreement between you and Miyav for the use of Miyav (miyav.site). Please read them carefully. By creating an account or making a booking, you agree to these terms and to our Privacy Policy.
Miyav is an online marketplace in Baku that connects dog and cat owners (“owners”) with independent pet sitters (“sitters”) for walks, home visits, doggy day care, house sitting and boarding at the sitter's home.
Miyav does not provide pet care itself. Sitters are independent service providers, not our employees, agents or contractors. The care contract is between the owner and the sitter. We provide the platform, payment handling, verification and support.
Miyav is operated by Miyav, Baku, Azerbaijan.
2. Who can use Miyav
You must be at least 18 years old and able to enter into a binding contract. Accounts of people under 18 will be deleted.
You may not use Miyav if we have previously suspended or removed your account, unless we agree otherwise.
3. Your account
You must give accurate and up-to-date information, including a phone number that you confirm by SMS. Each person may have only one account, and you may not create an account for someone else without permission.
Keep your password secret. You are responsible for activity on your account. Tell us at privacy@miyav.site immediately if you think someone else has accessed it.
4. Sitter obligations
If you offer services as a sitter, you agree to:
Complete verification honestly, including providing a real identity document and passing the care quiz.
Keep your profile honest and up to date: services, prices, experience, photos and availability.
Care for every pet safely, attentively and as agreed with the owner, following the owner's care instructions.
Submit a visit or walk report for each service, with accurate photos, notes and duration.
Arrive on time and cancel only when truly necessary.
Comply with the laws that apply to you, including tax, animal welfare and any rules for your type of service. You are responsible for your own taxes.
5. Owner obligations
If you book a sitter, you agree to:
Give accurate and complete information about your pet, including any aggression, health problems, medication, special needs and vaccination status.
Make sure your pet is legally kept, and that you have the right to let the sitter care for it.
Provide an emergency contact and be reachable during the booking.
Prepare what the sitter needs (food, leash, keys or access, vet details) and tell the sitter about anything important in your home.
6. Bookings and payment
When you request a booking, we place a hold on your card for the total price. If the sitter accepts, the card is charged. If the sitter declines or the request expires, the hold is released; how quickly the money becomes available again depends on your bank.
You enter your card details on the payment provider's secure page. Miyav never sees or stores your full card number.
All prices are in Azerbaijani manat (AZN). The total price, including the service fee, is shown before you confirm a request.
Pay only through Miyav. A booking is confirmed only when the sitter has accepted it in the app.
7. Fees and payouts
Owners pay a service fee on each booking, currently 7% of the booking price, capped at 15 AZN.
Sitters pay a commission on each booking, currently 15% of the booking price, or 10% during their first 6 months on Miyav. The commission is deducted from the payout.
Sitter payouts are sent 48 hours after the service ends, to the card or IBAN saved in the sitter's payout settings. If a dispute is opened, we may hold the related payout until it is resolved.
We may change our fees in the future. Changes will be announced in advance and will not affect bookings that are already confirmed.
8. Cancellations and refunds
Each sitter chooses a cancellation policy for boarding and house sitting: Flexible, Moderate or Strict. Walks, home visits and doggy day care always use the Flexible policy. The policy that applies is shown on the sitter's profile and before you book.
If an owner cancels, the refund is calculated according to the booking's cancellation policy.
If a sitter cancels a confirmed booking, the owner receives a full refund and a 5 AZN credit towards a future booking. Repeated cancellations by a sitter may lead to suspension.
Nothing in this section limits refunds you are entitled to under mandatory consumer law.
9. Disputes
If something went wrong with a service, first try to solve it with the other party in the chat. If that does not help, you can open a dispute in the app within 48 hours after the service ends.
Our team will review the booking, the messages, the visit reports and any evidence from both sides, and decide fairly, for example on a full or partial refund. We may ask both parties for more information. Our decision does not prevent you from using your legal rights.
10. Reviews
Only owners who completed a booking can review the sitter. Reviews must be honest and based on your own experience.
Fake reviews, paid reviews, reviews in exchange for discounts, reviews of yourself and threats to leave a bad review are not allowed. We may remove reviews that break these terms or the law, contain personal data, insults or illegal content, but we do not remove reviews only because they are negative.
11. Prohibited conduct
When using Miyav, you must not:
Pay, or arrange bookings, outside Miyav with someone you met on Miyav in order to avoid fees.
Harass, threaten, insult or discriminate against anyone, including on the basis of ethnicity, religion, gender, disability, age or sexual orientation.
Post illegal, misleading, violent, sexual or hateful content, or content that infringes the rights of others.
Harm or neglect animals.
Create fake accounts, impersonate others or give false information.
Scrape, copy or collect data from Miyav with automated tools, or interfere with the security or operation of the service.
Use other users' contact details for anything other than the booking.
12. Your content
You keep ownership of the content you add to Miyav, such as texts, photos, reviews and reports.
You give Miyav a non-exclusive, worldwide, royalty-free licence to host, display, reproduce and adapt (for example resize) this content in order to operate and show it on miyav.site and in the service. The licence ends when you delete the content or your account, except for content that must be kept for legal reasons or that others have already relied on, such as reviews and booking records.
You confirm that you have the right to share the content you upload, including photos of other people.
13. Suspension and termination
You can delete your account at any time in Account settings, unless a booking is still active.
We may limit, suspend or close an account if the user breaks these terms or the law, puts people or animals at risk, or harms other users or Miyav. Where possible and appropriate, we will tell you the reason and give you a chance to respond. Confirmed bookings will be handled fairly, including refunds where due.
14. Emergencies
If a pet is injured, becomes ill or goes missing, the sitter must contact the owner and, where needed, a veterinarian immediately, and act in the pet's best interest.
Miyav is not an emergency service. In an emergency involving people, call the emergency services first. Please report incidents to us afterwards through the app or at privacy@miyav.site.
15. Liability
Miyav is a marketplace. We verify sitters with care, but we cannot guarantee the conduct of owners, sitters or their pets, and we are not responsible for the services that sitters provide.
To the extent permitted by law, Miyav is not liable for indirect or consequential losses, lost profits or losses that were not foreseeable, and our total liability to you for any claim is limited to the fees you paid to Miyav in the 12 months before the claim.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or any liability that cannot be limited by law. These limits also do not affect the mandatory rights you have as a consumer.
16. Responsibility for your own conduct
Owners and sitters are responsible for their own actions. To the extent permitted by law, you agree to compensate Miyav for claims, losses and reasonable costs caused by your breach of these terms, your breach of the law or your conduct towards other users or animals.
17. Changes to these terms
We may update these terms. For material changes, we will notify you by email or in the app in advance, before the changes take effect. If you do not agree, you can delete your account before that date. Bookings that are already confirmed stay under the terms that applied when they were made.
18. Governing law and contact
These terms are governed by the laws of the Republic of Azerbaijan, and disputes will be decided by the competent courts of Baku.
If you are a consumer living in the European Union or another country, you keep the protection of the mandatory provisions of the law of your country of residence, and you may also be able to bring claims in the courts of your country.
If any part of these terms is invalid, the rest remains in force.
Questions about these terms? Contact Miyav, Baku, Azerbaijan, email privacy@miyav.site.